At a hearing on “The Future of Constituent Engagement with Congress,” Subcommittee Chair Stephanie Bice called for a reimagining of how Members communicate with the public. She emphasized that outdated systems and limited vendor competition have left Congress lagging behind the private sector in digital outreach.
Bice highlighted the rollout of Microsoft Copilot licenses to 150 Member offices as a first step toward modernizing House operations. By January, all Members and committees will have access. The Subcommittee is exploring how AI and customizable platforms could replace the current one-size-fits-all approach to constituent management.
The hearing marked a pivot from legacy systems to innovation, with Bice urging Congress to meet constituents where they are — not where they were. She framed the moment as a chance to build a more responsive, future-ready institution that reflects the evolving ways Americans communicate and engage.